Frequently Asked Questions

What is counseling/psychotherapy?

Counseling or psychotherapy is a process where you can discuss your concerns or issues in a strictly confidential manner with a professional who is trained to help. Many people find it very valuable to talk about their situations and emotions to a counselor or therapist who listens to them and respects them. A counselor can also offer insight and expertise based on their years of experience which can make a real difference when you’re struggling to find answers yourself.

Do you offer online counseling? 

Yes, we offer face-to-face counseling at our two locations in Bangkok, as well as online and phone counseling.

How do I book an appointment? 

Send an email to with a brief description of your issue, your preferred language, and your phone number and/or email address. Our case manager will assign you to a counselor who will contact you directly to arrange an appointment. Alternatively, you can call 02-114-7556 to speak with our operator and leave your information with them. We always reply or call back within 24 hours. 

Why do people see a counselor/therapist?

Counseling often focuses on mental health issues such as depression, anxiety, stress, trauma, or on relationship and family issues, but it can also be beneficial if you’re just going through a difficult time and need some extra support. Counseling and therapy can help you control or change unwanted thoughts and behaviors, including addictive behaviors. Many people also find that counseling helps them understand and accept themselves better.

What happens when I see a counselor/therapist?

Seeing a counselor/therapist for the first time can be a nervous experience, as it involves talking about more personal things that you wouldn’t normally discuss with someone you don’t know that well. But counselors/therapists are not there to judge you or criticize you, and you get to decide how much you tell your counselor.

The counselor will start off by listening to you and develop an understanding of your situation. They will ask some questions to clarify and improve their understanding. Then together, you and the counselor can discuss options to help you resolve or cope with the situation you’re in. Counselors do not tell you how to live your life, but they can offer ideas and strategies to help improve your current situation.

How many sessions will it take?

In most cases, counseling takes place over a number of sessions, giving you a chance to learn and implement different strategies from session to session. How many sessions you choose to attend is ultimately up to you. Some people like to attend regular counseling for a few months or a few years, whereas others prefer to focus on one particular issue which may only require a few sessions to resolve. Generally, counseling sessions are about an hour long, but can be longer for couple or family sessions.

What if I want more information?

If you’re not sure whether counseling is the right thing for you now, please contact us for more information to help you decide. We are always happy to answer any questions you might have. You can also find more detailed information about counseling here: 

You can contact us at: 


Phone: (+66) 02 114 7556